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Contact Us

By Email
Our email address is customercare@supplyanddemand.co.uk
Ensure you give us your order number for a quicker resolution.

FAQ's

Customer Charter

We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.

What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; phone, email, Twitter, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.

How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.

Activity	Turnaround
Your telephone call	We aim to answer your telephone call within 30 seconds
Your email	We aim to answer your email in 24 hours
Your letter	We aim to respond to your letter within 7 working days

How to complain if something goes wrong

Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.

Email us at customercare@jdsports.co.uk
Telephone us at 0161 393 7055
By Post:
JD Sports Customer Care Department
Hollinsbrook Way
Pilsworth
Bury
BL9 8RR

Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team

If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
https://dashboard.retailadr.org.uk/dashboard/create-claim.php

Chatting to a Customer Care advisor online
- Available on our desktop site only
  Our Live Chat facility offers you the convenience of chatting to customer services when a telephone call may not be convenient for you.
  Log onto our desktop site and click the 'Live Chat' button. Once a Customer Service advisor has accepted your Live Chat request you will be able to make and discuss your enquiry by typing messages and receiving answers in real-time.
What are your opening hours?
- We'll answer your emails and tweets 24 hours a day, 7 days a week.
Careers at Supply and Demand
- Visit our Careers page for a list of all our vacancies. More info
Head Office Information
- Our Head Office address is:
  Supply and Demand
  Edinburgh House
  Hollinsbrook Way
  Bury
  BL9 8RR
  
  For PR/Marketing opportunities, you can call our main reception on 0161 767 1000