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Ensure you give us your order number for a quicker resolution.
We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; phone, email, Twitter, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.
How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.
Activity Turnaround Your telephone call We aim to answer your telephone call within 30 seconds Your email We aim to answer your email in 24 hours Your letter We aim to respond to your letter within 7 working days
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options. If you call us, we’ll try to sort out your complaint while you’re on the phone. If this isn’t possible, the advisor will agree a course of action with you.
Email us at firstname.lastname@example.org
Telephone us at 0161 393 7055
JD Sports Customer Care Department
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team
If you are dissatisfied with our handling of your complaint, you can use the following link to access the EU’s Online Dispute Resolution platform to have your complaint forwarded to an independent third party for review:
If your complaint has been escalated and you remain unsatisfied with our response, you may contact the Retail Ombudsman in order to seek an independent review of our handling of your complaint. The following link will take you to the Retail Ombudsman’s website:
Chatting to a Customer Care advisor online
Available on our desktop site only
Our Live Chat facility offers you the convenience of chatting to customer services when a telephone call may not be convenient for you.
Log onto our desktop site and click the 'Live Chat' button. Once a Customer Service advisor has accepted your Live Chat request you will be able to make and discuss your enquiry by typing messages and receiving answers in real-time.
- Available on our desktop site only
What are your opening hours?
- We'll answer your emails and tweets 24 hours a day, 7 days a week.
Careers at Supply and Demand
- Visit our Careers page for a list of all our vacancies. More info
Head Office Information
- Our Head Office address is:
Supply and Demand
For PR/Marketing opportunities, you can call our main reception on 0161 767 1000
- Our Head Office address is:
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Visit our corporate website at www.jdplc.com Copyright © 2022 JD Sports Fashion Plc, All rights reserved.
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